Executive - Customer Care & Operations

Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
1.Ensuring the customer has a positive experience with the company.
2.Making appointments that fit into the schedule of the client and the customer.
3.conducting customer satisfaction surveys to understand what areas of the company's services need improvement.
4.Explain customers about the products, its features and benefits.

Effective communicator
Replying to customer queries
Handling customer complaints
Proven track record of driving sales

Hindi, English Plus any South Indian Language