Intern - Punjabi (User support - Trust & Safety)

* Identify and assess customers needs to achieve satisfaction * Build sustainable relationships of trust through open and interactive communication

 * Provide accurate, valid and complete information by using the right methods/tools

* Meet personal/team productivity targets and call and email handling targets

 * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents

 * Follow communication procedures, guidelines and policies * Go the extra mile to engage customers and create WOW experience * Resolve customer complaints via phone, email, chat or social media * Use outbound means to reach out to customers and verify account information

Who you are : * Proven customer support experience

Content moderation experience is a must

* Track record of over-achieving quota * Strong phone / Email and Chat contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of character

* Excellent communication in your regional language , English & Hindi (Reading, Writing, Speaking)

 * Ability to multitask, prioritise, and manage time effectively

 * Basic knowledge of Microsoft Excel/ Google Sheets * Any Graduate Degree