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7 ShareChat Jobs
Intern - Kannada (User support - Trust & Safety)
0-1 years
Bangalore / Bengaluru
1 vacancy
Intern - Kannada (User support - Trust & Safety)
ShareChat
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- * Identify and assess customers needs to achieve satisfaction * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools
- * Meet personal/team productivity targets and call and email handling targets
- * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- * Keep records of customer interactions, process customer accounts and file documents
- * Follow communication procedures, guidelines and policies
- * Go the extra mile to engage customers and create WOW experience
- * Resolve customer complaints via phone, email, chat or social media
- * Use outbound means to reach out to customers and verify account information
- Who you are :
- * Proven customer support experience
- Content moderation experience is a must
- * Track record of over-achieving quota
- * Strong phone / Email and Chat contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of character * Excellent communication in your regional language , English & Hindi (Reading, Writing, Speaking) * Ability to multitask, prioritise, and manage time effectively
- * Basic knowledge of Microsoft Excel/ Google Sheets
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Intern roles with real interview advice
What people at ShareChat are saying
Rating based on 2 Intern
reviews
Anonymous · Engineering - Software & QA
Supportive people, Good culture
- Skill development - Good
Abysmally low stipend, Take too much time to convert to full time, Tasks are not stramlined
- Salary - Poor
Intern salary at ShareChat
What ShareChat employees are saying about work life
ShareChat Benefits
Work From Home Education Assistance Health Insurance ESOP 
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