Add office photos
All Filters
2 Emerge IT Solutions Jobs
Customer support Executive
Emerge IT Solutions
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience. Identify customer needs and help customer use specific features effectively.
Analyse and report product malfunctions (by conducting tests in various scenarios or impersonating users to replicate issues.).
Update our internal database with information regarding technical issues and valuable discussions with customers.
Monitor customer complaints on social media and proactively reach out to provide assistance and resolve issues.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Product, Sales, and Marketing team.
Assist in training junior Customer Support Representatives
Ideal Profile
Languages- English, Kannada, Hindi, Telugu, Tamil, and Malayalam. (Max 3 languages English Mandatory).
Educational Qualification- Any Graduates, Graduation /Diploma mandatory.
Shifts-Rotational Shifts.
Work Location- Onsite Project (Includes Accommodation, food, visa and travelling expenditure).
Only Candidates who can relocate to Dubai.
Salary CTC- As per market standards.
Recruitment Criteria - Male and Female candidates whos age is not more than 30.
Immediate joining candidates are appreciated.
Requirements- should either possess a valid passport or be willing to apply for one after the interview process. must have documentation confirming full double vaccination status.
Fresher or Experience as Customer support Specialists or similar CS roles.
Familiarity with our industry is a plus.
Experience using Help Desk Software and remote support tools is a plus.
Excellent communication and problem solving skill
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support Executive roles with real interview advice
People are getting interviews at Emerge IT Solutions through
People are getting interviews through
(based on 3 Emerge IT Solutions interviews)
Job Portal
67%
33% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Emerge IT Solutions are saying
Customer Support Executive salary at Emerge IT Solutions
reported by
4
employees
₹3.2
L/yr - ₹4
L/yr
35%
more
than the average Customer Support Executive Salary in India
View more details
What Emerge IT Solutions employees are saying about work life
based on 5 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Emerge IT Solutions Benefits
View more benefits
Compare Emerge IT Solutions with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
KPIT Technologies
Compare
Accenture
Compare
Cognizant
Compare
Capgemini
Compare
Genpact
Compare
IBM
Compare
Deloitte
Compare
ICICI Bank
Compare
HDFC Bank
Compare
Amazon
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Similar Jobs for you
Share an Interview