Admission Counsellor

Job Title: Admission Counselor

Location: Gurugram

Job Type: Full-time

Job Summary:

The Admission Counselor will be responsible for guiding prospective students through the admissions process, from inquiry to enrollment. The role requires excellent communication skills, in-depth knowledge of the institutions offerings, and the ability to assess and advise students based on their academic goals and interests.

Role & responsibilities

• Counseling and Guidance: Provide personalized advice to prospective students and their families regarding the academic programs, application requirements, and admissions process.
• Application Review: Assist students in completing their applications, ensuring all required documentation is submitted, and evaluating their academic qualifications.
• Information Sessions: Host and lead information sessions, webinars, and campus tours for prospective students.
• Admissions Events: Represent the institution at high school visits, college fairs, and other outreach events.
• Follow-Up Communication: Maintain regular communication with prospective students, answering questions, providing status updates, and offering support during the decision-making process.
• Data Entry and Management: Input and maintain accurate records of prospective students in the admissions database, ensuring all inquiries, interactions, and follow-ups are documented.
• Collaborate with Other Departments: Work with faculty, financial aid, and student services to ensure a smooth admissions process and transition for new students.
• Enrollment and Conversion: Assist in converting accepted students into enrolled students through effective communication and support.

Qualifications:

• Education: Bachelors degree in Education, Communications, Business Administration, or a related field.
• Experience: Previous experience in admissions, counseling, customer service, or higher education is preferred.

Skills:

• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management abilities.
• Proficiency with Microsoft Office and familiarity with CRM software.
• Ability to maintain confidentiality and manage sensitive information.

Personal Attributes:

• Approachable and empathetic.
• Detail-oriented and committed to accuracy.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of the institutions programs and services.

Additional Information:

• This role may require occasional evening or weekend hours, particularly during peak application periods or outreach events.
• Travel may be required for college fairs or other recruitment events.

Preferred candidate profile

We are looking for an Admission Counselor with the following qualities:

• Exceptional Communication Skills: The ideal candidate must possess excellent verbal and written communication skills, able to clearly articulate information in a way that is engaging, informative, and tailored to the needs of the prospective students and their families.
• Strong Convincing Ability: Must be persuasive and capable of presenting the institutions offerings in a compelling manner, inspiring students to pursue their academic journey with us. The candidate should be able to highlight the benefits and value of the programs and services effectively.
• Empathy and Understanding: A candidate with the ability to understand students' concerns and motivations is essential. They should demonstrate a genuine interest in helping students navigate their academic paths, addressing any fears or uncertainties they may have about the admissions process.
• Active Listening Skills: The ideal candidate should be an attentive listener, ensuring they fully understand the questions, concerns, and needs of students and their families before offering guidance or recommendations.
• Positive Personality: A cheerful and approachable demeanor, capable of making prospective students and their families feel comfortable and supported. The candidate should exhibit a can-do attitude, even in stressful situations, and maintain a positive outlook while dealing with multiple tasks and deadlines.
• Customer-Focused Mindset: A passion for providing excellent service and going the extra mile to ensure prospective students have a smooth and positive experience throughout the admissions process.

• Adaptability and Problem-Solving: The candidate should be able to adapt to various situations and be creative in solving problems, especially when dealing with unique or challenging cases from prospective students.

Additional Attributes:

• A team player who works well with colleagues in different departments to ensure a seamless admissions process.
• Ability to maintain professionalism and composure, even under pressure or when dealing with difficult situations.