Engineer Customer Interface Quality

JOB DETAIL

Responsible for understanding Customer requirements and ensuring compliance to them in manufacturing Process & Finished Product.

Interfacing with Customer on all matters related to Quality.

DUTIES & RESPONSIBILITIES

• Engage with Engineering and Cross Functional teams from the initial stages of Project discussions in order to understand customer requirements.
• Participate in NPI build process and FAI Qualifications for Aerospace and defense projects.
• Co ordinate Customer evaluations & audits.
• Monitor internal Process & Test Yields at various stages.
• Attend to Customer Feedback/Complaint in a timely and effective manner.
• Initiate , Drive and Close Corrective actions as appropriate.
• Interact with Customers in all matters related to Quality.
• Drive Zero Defect Culture and ensure DPPM levels as defined are consistently achieved.
• Make customer site visits as and when needed.
• Handle Return Material Authorization (RMA ) process for the assigned Projects.
• Conduct Internal Trainings as and when needed.

JOB QUALIFICATION

• Basic Engineering Degree in any Discipline Electronics Preferred
• 3-5 years of experience in EMS or similar industry
• Knowledge in various Quality requirements & Standards as applicable to Aerospace Industry
• Working experience on Quality/Analysis tools, RCCA process like 8D Methodology etc
• Good level of in depth knowledge on EMS processes SMT, TH, AOI, ICT, FCT etc
• Basic Knowledge in QMS Standards
• Exposure and working knowledge in improvement tools like Kaizen, Lean, Six Sigma
• IPC Certification in Electronics Workmanship Standards

JOB SKILLS

• Excellent Communication skills
• Ability to work in Cross Functional Teams
• Problem solving skills
• Attention to Details
• Commitment and perseverance to take up and complete challenging projects
• Skills to break organizational barriers and to interact effectively across Functions and hierarchical levels

KPI

Customer DPPM

RMA (Claim) return rate %

Final Inspection DPPM

Functional test First Pass Yield %

Customer complaints received per month

RMA ageing beyond 21 days