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L3 Cisco Infra Engineer
Servion Global Solutions
posted 11hr ago
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Flexible timing
Key skills for the job
Job Description
- Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
- Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
- Scripting knowledge for creating a new call flow and should have good understanding in the modification of existing ICM Script.
- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
- Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco Voice Gateway, Cisco IPT and Nice Logger.
- Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
- Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
- Should be ready to work in 24/7 business support environment
- Should be having 4-7 years of experience on Cisco Voice platform.
- Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
- Should have strong verbal & written communication skills
- Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
- Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
- Performs Root Cause Analysis & Track and update key performance metrics
- Act as a point of contact for all service delivery issues/ pending work/ escalations
- Provide team support and process improvements through individual contributions
- Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
- Perform change management in accordance with change management procedures
- Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs
- Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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