Genesys Cloud Developer - Delivery & Release

Receives story assignments for build work and change requests

Participates in story pointing during sprint planning

Tests all items build in the dev org

Completes peer review for work done by other developers in dev org

Forms PR to test environment and requests PR approval

Responds to defects even if the work was completed by another team member

Business acumen

Ability to understand how the things we build impact the front-line agents and the operations

Ability to explain how each built would benefit or change a business process

Connecting the technical delivery to the business concepts and goals

Ability to hear out numerous stakeholders with conflicting requirements and provide recommendations on a balanced solution to go forward

Ability to translate IT and technical terminology into business language

Technical skills

2+ years working with Genesys Cloud objects and Architect flows

Experience working with CICD / DevOps / GitHub

Ability to identify opportunities to automate / streamline so that over time the team does more with less

As a Genesys Cloud Developer - Delivery & Release, you will be responsible for designing, developing, and implementing Genesys Cloud solutions. You will work closely with client IT & Product Leadership team to analyze business requirements and ensure that the Genesys Cloud platform is fully integrated & utilized to the best. You will also be responsible for the deployment and release management of Genesys Cloud solutions.

Role

Receives story assignments for build work and change requests

Participates in story pointing during sprint planning

Tests all items build in the dev org

Completes peer review for work done by other developers in dev org

Forms PR to test environment and requests PR approval

Responds to defects even if the work was completed by another team member

Business acumen

Ability to understand how the things we build impact the front-line agents and the operations

Ability to explain how each built would benefit or change a business process

Connecting the technical delivery to the business concepts and goals

Ability to hear out numerous stakeholders with conflicting requirements and provide recommendations on a balanced solution to go forward

Ability to translate IT and technical terminology into business language

Technical skills

2+ years working with Genesys Cloud objects and Architect flows

Experience working with CICD / DevOps / GitHub

Ability to identify opportunities to automate / streamline so that over time the team does more with less