Workforce Mobilization Services Regional Resource Co-Ordinator

Role and Responsibilities:

As a WMS Regional Resource Coordinator, you will play a key role in supporting our Workforce Mobilization Services (WMS) vertical within our Global Incubation Hub, which is vital for resourcing needs across Customer Service and Support (CSS).

The WMS team manages the contingent worker budget for CSS Delivery and focuses on three primary missions: developing a talent pipeline, maintaining a dynamic workforce, and expanding capacity within Subject Matter Expert (SME) teams.

Your main responsibilities include:

• Collaborating with CSS Delivery Leadership to identify and address workforce needs.
• Allocating resources and managing workforce capacity to ensure optimal team performance.
• Coordinating with approved suppliers to mobilize workforce resources effectively.
• Driving workforce optimization initiatives to meet project and service delivery goals.
• Monitoring and reporting on workforce metrics, ensuring alignment with business objectives.
• Managing relationships with key stakeholders, including Hiring Managers (HMs), Regional and Global directors, Suppliers, and Employer of Record (EoR) partners.
• Handling Purchase Requisitions (PR) and Purchase Orders (PO) as needed.
• Ensuring adherence to processes and KPI deliverables and providing communication and interface with all areas supported by WMS.
• Supporting other Regional Coordinators globally as needed. Qualifications

Mandatory Requirements:

To be successful in this role, you need to have:

• Excellent written and verbal communication skills.
• Effective supplier and s