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145 ServiceNow Jobs

Pipeline - Principal Platform Architect

12-15 years

Mumbai

1 vacancy

Pipeline - Principal Platform Architect

ServiceNow

posted 18hr ago

Job Description

  • The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes
  • The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform
  • This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success
  • You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
  • Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  • Provide a variety of knowledge across multiple workflows.
  • Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Translate goals to outcomes into a customer roadmap.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
  • Engage with the customers Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customers core applications.
  • Manage technical governance, and an delivery operating model and governance.
  • Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
  • Support the sales effort by scoping and estimating the engagement and change orders.
  • Be an active contributor of leading practices and expertise related to the ServiceNow platform.
  • Support the professional development of others through means of mentoring.
To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
  • 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Management consulting experience
  • Ability to travel up to 80%
  • Creativity with comfort running programs independently within a "startup paced" environment
  • Success driving complex issues through analysis and resolution
  • Ability to relay complex information to diverse set of audiences, both technical and non-technical
  • ServiceNow certifications in aligned workflow
  • Large program experience leading architecture and design
  • Enterprise architecture experience
  • Cloud application technology experience

Employment Type: Full Time, Permanent

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What ServiceNow employees are saying about work life

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84%
89%
76%
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Flexible timing
Monday to Friday
No travel
Day Shift
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ServiceNow Benefits

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Annual Professional Growth Support
Financial & Retirement Benefits
Insurance, Health & Wellness Benefits
Perks & Discounts
Family & Parental Benefits
Generous Vacation & Time Off
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Free Food
Job Training
Gymnasium +6 more
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ServiceNow Mumbai Office Location

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Mumbai, Maharashtra Office
ServiceNow, Mumbai (Executive Centre) First international Finance Center, Level 3A, Plot No C-54 & C-55, G Block Mumbai 400051 Mumbai, Maharashtra
400051

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