Senior Staff UX Researcher

What you get to do in this role

• Collaborate with cross-functional teams to create research strategies for exploratory, generative and evaluative studies to inform the right priorities for product and design
• Conduct various qualitative and quantitative research methods (like Focus group discussions, Depth interviews, Usability tests, Quantitative surveys, Secondary research etc.) to provide granular insights to stakeholders and leadership.
• Influence optimal product and design decisions by identifying customer pain points, addressing need gaps, and thorough competition analysis.
• Partner with Product Managers and Designers across different verticals and geographies to ensure that product and design roadmaps are supported by well-informed customer insights.
• Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc
• Evangelize research and customer feedback through suitable platforms to stakeholders and leadership using effective and clear communication methods, to foster a customer-centric culture.