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100 ServiceNow Jobs

Senior Staff UX Researcher

5-10 years

Hyderabad / Secunderabad, Ahmedabad

1 vacancy

Senior Staff UX Researcher

ServiceNow

posted 5d ago

Job Description

Job Description

What you get to do in this role

  • Collaborate with cross-functional teams to create research strategies for exploratory, generative and evaluative studies to inform the right priorities for product and design
  • Conduct various qualitative and quantitative research methods (like Focus group discussions, Depth interviews, Usability tests, Quantitative surveys, Secondary research etc.) to provide granular insights to stakeholders and leadership.
  • Influence optimal product and design decisions by identifying customer pain points, addressing need gaps, and thorough competition analysis.
  • Partner with Product Managers and Designers across different verticals and geographies to ensure that product and design roadmaps are supported by well-informed customer insights.
  • Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc
  • Evangelize research and customer feedback through suitable platforms to stakeholders and leadership using effective and clear communication methods, to foster a customer-centric culture.
Qualifications

Basic Qualifications (The must have):

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may incl

Employment Type: Full Time, Permanent

Read full job description

Prepare for User Experience Researcher roles with real interview advice

Top ServiceNow User Experience Researcher Interview Questions

Q1. Set Matrix Zeros Problem Statement Given an N x M integer matrix, if an element is 0, set its entire row and column to 0's, and return the ... read more
Q2. Pythagorean Triplets Detection Determine if an array contains a Pythagorean triplet by checking whether there are three integers x, y, and ... read more
Q3. K-th Smallest Element in BST Your task is to find the ‘K-th’ smallest element in a given Binary Search Tree (BST). Explanation: A Binary Se ... read more
View all 97 questions

What people at ServiceNow are saying

User Experience Researcher salary at ServiceNow

reported by 9 employees with 1-4 years exp.
₹19 L/yr - ₹38.6 L/yr
71% more than the average User Experience Researcher Salary in India
View more details

What ServiceNow employees are saying about work life

based on 384 employees
84%
89%
75%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ServiceNow Benefits

Submitted by Company
Annual Professional Growth Support
Financial & Retirement Benefits
Insurance, Health & Wellness Benefits
Perks & Discounts
Family & Parental Benefits
Generous Vacation & Time Off
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Free Food
Job Training
Gymnasium +6 more
View more benefits

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ServiceNow Hyderabad / Secunderabad Office Location

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Hyderabad Office
Service Now, Level 3, Block C, iLabs Centre, Inorbit Mall Road, Madhapur Hyderabad
Telangana 500081

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