Director, Product Design, Core Business Services Workflow

About the team:

Core Business Services Workflow (CBSW) includes 4 four key product areas focused on the future of work: 1) Employee Experiences 2) HR Service Delivery 3) Finance Supply Chain and 4) Legal. CBSW is a tight-knit team, working together to revolutionize workplace collaboration and productivity for some of the largest companies in the world. We are leveraging AI and our unified platform to drive productivity, employee and business success with features like employee self-service portals, automated workflows, and feedback systems to optimize their experience.

What you get to do in this role:

• Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world. You will report to the VP Design, CBSW and be a part of their leadership team. In addition, you will represent CBSW as part of Umang, our India EX Leadership group.
• Directly manage 3-5 managers. You will mentor and grow leaders, improving their collaboration, design acumen and leadership skills.
• Partner closely with Product Design Directors / Leads who are responsible for their respective product areas: HR Service Delivery (HRSD), Employee Experience (EE), and Finance Supply Chain and Legal (FSC / Legal).
• Lead a team of ~20 India-based designers working across CBSW products.
• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology.
• Set and hold a high bar for quality across the product design lifecycle including interaction design, visual design, presentation skills, and multimodal experiences.
• Work with Product and Engineering on definition and planning, and through tactical execution of the Product Roadmaps
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
• Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans. Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Oversee your teams day-to-day work: detailed mockups and prototypes and behavior specifications and ensure high-quality outcomes with attention to detail and polish
• Ensure a cohesive experience across the mobile, desktop and future modalities
• Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification