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137 ServiceNow Jobs
Product Success Manager
ServiceNow
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be the focal point of contact coordination for customer programs events with Product Success, including customer onboarding/closed loop tracking for customer programs
- A deep sense of empathy for the customer and genuine passion in helping them succeed
- Engage and collaborate closely with the ServiceNow RD teams on escalated technical issues
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
- Experience in analyzing and recommending strategies based on business priorities
- Solid experience in requirements gathering, including experience in creating process mapping documentation
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Miro, Word and PowerPoint.)
- Responsible for creating innovative solutions leveraging ServiceNow s CIWF Solutions
- Mentor field resources in implementation methodology, configuration, and best practices for CIWF applications
- Review customer s architecture, design processes and system integrations to the platform
- Respond to customer questions relating to ServiceNow CIWF Solutions
- This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world security operations
- Contribute to sales campaigns focused on CRM discussing best practice implementation strategy and planning
- Configure solution environments to address customer requirements and business issues
- Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs
- Share best practices and known solutions with other internal teams, community and customers to help promote faster time to value for customers
- Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors
Our ideal candidate:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using A
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager roles with real interview advice
Top ServiceNow Manager Interview Questions
Q1. Set Matrix Zeros Problem Statement Given an N x M integer matrix, if an element is 0, set its entire row and column to 0's, and return the ... read more
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Q2. Pythagorean Triplets Detection Determine if an array contains a Pythagorean triplet by checking whether there are three integers x, y, and ... read more
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Q3. K-th Smallest Element in BST Your task is to find the ‘K-th’ smallest element in a given Binary Search Tree (BST). Explanation: A Binary Se ... read more
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What people at ServiceNow are saying
Rating based on 4 Manager
reviews
Anonymous · IT & Information Security
in Hyderabad / Secunderabad
Likes
Great opportunity to improve skills
Dislikes
Worst management. Ignores employees health
- Job security - Bad
+2 more
Manager salary at ServiceNow
reported by
20
employees
with 8-15
years exp.
₹15.7
L/yr - ₹50
L/yr
111%
more
than the average Manager Salary in India
View more details
What ServiceNow employees are saying about work life
based on 382 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ServiceNow Benefits
Submitted by Company
Annual Professional Growth Support Financial & Retirement Benefits Insurance, Health & Wellness Benefits Perks & Discounts Family & Parental Benefits Generous Vacation & Time Off
Submitted by Employees
View more benefits 
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