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110 Snow Planet Jobs
Pipeline - ServiceNow Senior Technical Architect
Snow Planet
posted 3mon ago
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Job Description
What you get to do in this role:
The Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Customer Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow Customer Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows
To be successful in this role you have:
- 8+ years experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50% OR Ability to work outside of
Employment Type: Full Time, Permanent
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