Northern Trust - Lead ServiceNow Developer - Implementation & Integration (9-13 yrs)

Job Description AND Principal Responsibilities :

- Drive & take bottom line responsibility for design, implementation and operational management of highly secure and scalable solution for the business.

- Divide the design decisions into actionable tasks, estimate the tasks & ensure assignment of these tasks to the team and ensure governance for the end-to-end completion of same

- Drive research, proof of concepts and design considerations and get a buy in from stake holders for its implementation.

- Review the code and debug the issues, incidents and provide end to end solutions for the same through hands on development & resolution.

- Mentor team on the technical & functional aspects and resolve their queries.

- Communicate to business and technology stakeholders about progress of features, timelines, estimations and project deliverables.

- Provide advice on alternative options, risks and the associated impact to the business and technical architecture

- Design new practices and patterns on the ServiceNow platform will be an added advantage.

- Able to operate in agile execution model with ability to integrate continuous integration and continuous deployment frameworks.

- Able to drive and coordinate change request process for development and enhancements

- Develop and maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas.

- Ability to work with vendors and support staff on execution of solution, enhancements and support

- Should be flexible for upskilling and manage team members of different skill sets

Experience/ Skills :

Minimum qualification :

- Bachelor's degree in computer science or engineering

- 12 +years of extensive work experience on Service Now Platform with GRC module and IRM implementation.

Required Skills :

- Experience as a IRM ServiceNow Development and platform.

- Hands-on experience on ServiceNow Integrations.

- Flow Designer experience.

- Experience leading technical implementation efforts in similar scope and size.

- Work closely with Business Analysts and Project Managers to develop the agreed solutions.

- Strong understanding of technical knowledge of ServiceNow

- Working experience on creation of Custom workspace, custom service portal.

- Integrate ServiceNow application(s) with third party systems/applications via APIs is a must skill.

- Experience administering a ServiceNow instance, workflows, business rules, Script includes, UI pages, UI actions, UI policies, ACLs.

- Design, configure and customize Service Now platform for client to implement/sustain the following modules - Incident Management, Problem Management, Service Request Management, Configuration Management (CMDB), Change Management, Release Management, Asset Management, Service Catalog etc.

- Integrate Service Now with other corporate applications via web services, mid server, email etc.

- Development of required client specific custom reporting

- Development of requirement integration components (SSO, LDAP, ADFS, SailPoint, Ping, etc.)

Nice to Have Skills :

- ServiceNow CAS, CAD, CIS-IRM, CIS-CSM, CIS-ITSM Certified

- Understanding of other ServiceNow products