ServiceNow Business Analyst

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
 About The Role : 

Requirement specification for enhancement requests for existing servicenow tools and processes

Leading various ITSM customer working and focus groups to solicit requirements

Direct interaction with customers as well as on and off-shore development teams

Identify areas of process and tooling improvement

Ensure gaps are clearly defined and assessed

Functional specification of target state processes

Work closely with the development teams throughout all phases

Produce test strategies and engage actively in the testing phase

Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements

Work closely with BA s in other ITSM streams

Take an active role in customer and stakeholder engagement sessions

Take respective ownership throughout the project lifecycle

Ongoing involvement in continuous improvement of operating process and toolset enhancement

Conversant with Agile methods including SRUM

 Primary Skills 

Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform

Exposure to the following key modules are required:Change, Incident, Problem, Knowledge, CMDB, Service Catalogue

Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas

In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported