Service Engineer

Understand customer requirements.

Effective communication/inter-personal skills

Commitment to deliver on time Strategic and planning

Planning of I&C, Service Calls & AMC in effective manner of all products, maintaining good service support in market.

Functional

Core:

• Install new T&T & Inspection systems at customer place with complete validation
• Provide on-site service for related T&T & Inspection systems
• Participate in Factory training course for Hardware and software
• Must be willing and able to travel on a frequent basis, both domestically and internationally for service support
• Regular customer contacts to ensure maximum customer satisfaction
• Perform training to customers, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, functional location), billing request confirmation
• Actively promote and sell ACGI service products to our customers, improving the up-time of the application and maximizing ACGI sales results in addition to ensuring the highest level of customer satisfaction
• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth

Internal process

• Co-ordination with customer for effective issue resolution
• Maintaining system database (AMC/Warranty/Out of Warranty)
• Maintaining of service reports on visit basis (AMC/Warranty/Out of Warranty)

People development

• Customer