Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by ACG Worldwide Team. If you also belong to the team, you can get access from here

ACG Worldwide Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

24 ACG Worldwide Jobs

Service Engineer

5-6 years

₹ 5 - 6L/yr

Pune, Baddi, Satara

3 vacancies

Service Engineer

ACG Worldwide

posted 12d ago

Job Description

JOB DESCRIPTION

Educational Qualification & Experience:

  • Educational Qualification: Diploma in Mechanical Engineering / BE (Mechanical)
  • Experience: 5-6 Years

Job Context and Purpose: (As per Career Architecture)

Level Specific Accountabilities:

Area of responsibility

  • Job Responsibilities-

To enhance customer experience and build reputation with ACG products; this includes

- providing technical support to enable efficient utilization of ACG products at customer site

- Timely resolution of technical complaints by the customer


Functional

Core:

  • To receive, respond quickly and attend to customer complaints in a more systematic and

professional manner.

  • To enter into AMC contracts and help the customer to increase the output of our machines

as well as build a brand image across the globe.

  • To conduct customer training programs in house or at customer place.
  • Recognizing sales opportunities and communicating the same to our sales TIC's.
  • Integrate customer feedback with our existing business process.
  • Help in getting competitor information on products, markets, etc.
  • To generate spare business, up-gradation business and execute the same at customer place.

Scope of Decision Making: (As per Career Architecture)

  • Maintains and updates database on customer complaints, service provided, and response

time and customer feedback to be relayed back to the seniors

  • Follow up for orders for spares parts, maintenance services, AMC etc.
  • Conducts FAT trials on standard machines, validates and visits customer site for

commissioning of standard machines


Key Competencies:

Technical/Functional Competencies

(It will flow into Interview Assessment Form)

Leadership Competencies

(L-Compass as per grade)

  • Techno commercial knowledge of

service

  • Technical expert in trouble shooting
  • Analytical ability
  • Integrate customer feedback
  • To enter AMC Contracts
  • Communication
  • Problem Solving
  • Cross Functional Team Working
  • Quality and Service Orientation
  • Delivering Consistent Results



Employment Type: Full Time, Permanent

Read full job description

ACG Worldwide Interview Questions & Tips

Prepare for ACG Worldwide Service Engineer roles with real interview advice

Top ACG Worldwide Service Engineer Interview Questions

Q1. How to turn a hollow shaft at lathe it's ID and OD
Q2. How size of driil used for M4 tapping
Q3. Working of Servo motor, what is encoder, types of encoder
View all 25 questions

What people at ACG Worldwide are saying

4.5
 Rating based on 17 Service Engineer reviews

Likes

Company culture is good and gives work life balance.

  • Salary - Good
  • +6 more
Dislikes

Somewhere HR policies are not followed

Read 17 Service Engineer reviews

Service Engineer salary at ACG Worldwide

reported by 42 employees with 1-10 years exp.
₹2.8 L/yr - ₹9.1 L/yr
32% more than the average Service Engineer Salary in India
View more details

What ACG Worldwide employees are saying about work life

based on 965 employees
66%
37%
42%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ACG Worldwide Benefits

Health Insurance
Job Training
Cafeteria
Free Transport
Soft Skill Training
Team Outings +6 more
View more benefits

Compare ACG Worldwide with

Sun Pharmaceutical Industries

4.0
Compare

Strides Pharma

4.0
Compare

Piramal Group

3.9
Compare

Zydus Lifesciences

4.1
Compare

DIVI'S Laboratories

3.7
Compare

DRJ & CO

5.0
Compare

Cipla

4.1
Compare

Biocon Limited

3.9
Compare

Torrent Pharmaceuticals

3.9
Compare

Lupin

4.2
Compare

Hetero

3.8
Compare

Abbott

4.1
Compare

Micro Labs

3.6
Compare

Ajanta Pharma

4.1
Compare

GlaxoSmithKline Pharmaceuticals

4.1
Compare

Biological E

4.2
Compare

Wockhardt

3.9
Compare

Granules India

3.8
Compare

Gland Pharma

3.8
Compare

Sanofi

4.2
Compare

Similar Jobs for you

Service Engineer at ACG

Hyderabad / Secunderabad, Pune + 1

2-4 Yrs

₹ 2.5-5.5 LPA

Field Service Engineer at MAK Controls and Systems private Limited

Coimbatore

2-6 Yrs

₹ 2.5-5 LPA

Service Engineer at Isgec Heavy Engineering

Pune, Ahmedabad + 1

7-12 Yrs

₹ 5-12 LPA

Service Engineer at Base Electronics & Systems

Chennai

2-4 Yrs

₹ 2-4 LPA

Service Technician at Supply Point

Pune

4-8 Yrs

₹ 4-7 LPA

Service Engineer at Francois Compressors India

Bhubaneswar, Pune + 1

4-9 Yrs

₹ 3.5-7 LPA

Senior Service Engineer at HBL ENGINEERING LIMITED

Kolkata, Pune + 1

5-8 Yrs

₹ 4-8 LPA

Service Engineer at GD Waldner

Vadodara

3-6 Yrs

₹ 2.5-4.5 LPA

Senior Sales Engineer at Everest Instruments

Ahmedabad

5-10 Yrs

₹ 5-10 LPA

Manager at Wipro PARI

Pune, Mumbai

6-10 Yrs

₹ 4.5-8.5 LPA

Service Engineer

5-6 Yrs

₹ 5 - 6L/yr

Pune, Baddi, Satara

12d ago·via naukri.com

Lead - Methods Engineering

10-19 Yrs

Pune, Satara

2hr ago·via naukri.com

Shift Lead

4-7 Yrs

Aurangabad

1d ago·via naukri.com

Material Planning coordinator

3-8 Yrs

Mumbai

5d ago·via naukri.com

Design Draughtsman

2-3 Yrs

Mumbai

6d ago·via naukri.com

Solution Consultant

4-8 Yrs

Ahmedabad, Mumbai

7d ago·via naukri.com

Assistant Manager - Finance (Lead - Finance)

8-10 Yrs

Pithampur

7d ago·via naukri.com

Developer

4-6 Yrs

Mumbai

7d ago·via naukri.com

Software Engineer

5-10 Yrs

Satara

8d ago·via naukri.com

Pre Sales, Spares Coordinators

4-6 Yrs

₹ 4 - 5L/yr

Pune, Satara

8d ago·via naukri.com

Recently Viewed

JOBS

Accenture

No Jobs

REVIEWS

CARS24

No Reviews

JOBS

ThriveForce

No Jobs

INTERVIEWS

Siora Surgicals

No Interviews

JOBS

2COMS

No Jobs

JOBS

Apollo Hospitals

No Jobs

JOBS

M-System

No Jobs

JOBS

Amgen

No Jobs

JOBS

Mirafra Technologies

No Jobs

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent