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28 ACG Worldwide Jobs

Service Engineer

5-6 years

₹ 5 - 6L/yr

Pune, Baddi, Satara

3 vacancies

Service Engineer

ACG Worldwide

posted 1d ago

Job Description

JOB DESCRIPTION

Educational Qualification & Experience:

  • Educational Qualification: Diploma in Mechanical Engineering / BE (Mechanical)
  • Experience: 5-6 Years

Job Context and Purpose: (As per Career Architecture)

Level Specific Accountabilities:

Area of responsibility

  • Job Responsibilities-

To enhance customer experience and build reputation with ACG products; this includes

- providing technical support to enable efficient utilization of ACG products at customer site

- Timely resolution of technical complaints by the customer


Functional

Core:

  • To receive, respond quickly and attend to customer complaints in a more systematic and

professional manner.

  • To enter into AMC contracts and help the customer to increase the output of our machines

as well as build a brand image across the globe.

  • To conduct customer training programs in house or at customer place.
  • Recognizing sales opportunities and communicating the same to our sales TIC's.
  • Integrate customer feedback with our existing business process.
  • Help in getting competitor information on products, markets, etc.
  • To generate spare business, up-gradation business and execute the same at customer place.

Scope of Decision Making: (As per Career Architecture)

  • Maintains and updates database on customer complaints, service provided, and response

time and customer feedback to be relayed back to the seniors

  • Follow up for orders for spares parts, maintenance services, AMC etc.
  • Conducts FAT trials on standard machines, validates and visits customer site for

commissioning of standard machines


Key Competencies:

Technical/Functional Competencies

(It will flow into Interview Assessment Form)

Leadership Competencies

(L-Compass as per grade)

  • Techno commercial knowledge of

service

  • Technical expert in trouble shooting
  • Analytical ability
  • Integrate customer feedback
  • To enter AMC Contracts
  • Communication
  • Problem Solving
  • Cross Functional Team Working
  • Quality and Service Orientation
  • Delivering Consistent Results



Employment Type: Full Time, Permanent

Read full job description

ACG Worldwide Interview Questions & Tips

Prepare for ACG Worldwide Service Engineer roles with real interview advice

What people at ACG Worldwide are saying

4.5
 Rating based on 16 Service Engineer reviews

Likes

Company culture is good and gives work life balance.

  • Salary - Good
  • +6 more
Dislikes

Somewhere HR policies are not followed

Read 16 Service Engineer reviews

Service Engineer salary at ACG Worldwide

reported by 42 employees with 1-10 years exp.
₹2.8 L/yr - ₹9.1 L/yr
32% more than the average Service Engineer Salary in India
View more details

What ACG Worldwide employees are saying about work life

based on 957 employees
66%
38%
42%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ACG Worldwide Benefits

Health Insurance
Job Training
Cafeteria
Free Transport
Soft Skill Training
Team Outings +6 more
View more benefits

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