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Infosys BPM
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1 Infosys BPM Service Desk Analyst Job
SERVICE DESK ANALYST | SEMI VOICE
2-7 years
₹ 3.75 - 7L/yr
Bangalore / Bengaluru
25 vacancies
SERVICE DESK ANALYST | SEMI VOICE
Infosys BPM
posted 22d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role & responsibilities
- Min. 24 months work experience in IT Service Desk/ Tech support process providing remote support for Password Reset, Account Unlock using Active Directory, Basic knowledge of Azure AD, O365 exchange admin.
- Basic Knowledge of Shared Mailbox, Distribution List, User Mailbox, Conference Room, Outlook profile configuration, MS Teams synchronization issues, SharePoint and ODB related issues.
- Providing support on Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
- Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN T/S
Basic networking knowledge
Preferred candidate profile
Comfortable working in Night shift
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Desk Analyst roles with real interview advice
What Service Desk Analyst at Infosys BPM are saying
Rating based on 1 Service Desk Analyst
review
Anonymous · Other
No work pressure Managers were amazing
- Salary - Excellent
Shift timing was not good As mine was an Australian process So shift used to start from 2:00 am
Service Desk Analyst salary at Infosys BPM
What Infosys BPM employees are saying about work life
Infosys BPM Benefits
Soft Skill Training Job Training 
Cafeteria Health Insurance 
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SERVICE DESK ANALYST | SEMI VOICE
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₹ 3.75 - 7L/yr
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