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1 DHL Express Senior System Support Specialist Job
Senior System Support Specialist.
DHL Express
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for implementation and configuration of Endpoint Configuration manager environments to ensure stability, integrity, and business continuity.
- Microsoft Intune Administration Application management, Windows Update for Business.
- Win32App Creation & Assignment and Windows update ring configuration.
- Monitoring and maintaining the MEM Hierarchy healthy and daily compone
- nt health check.
- Responsible for SQL administration (DB health, Maintenance plan, backup, and Failover configuration).
- Creating SQL Queries/ SSRS Reports and Provide Business Requirement Data (Hardware/Software Inventory) to Process Owners.
- Maintaining Cloud management gateway services to manage Internet based clients.
- Addressing and troubleshooting the non-healthy agents using other SCCM tools like Client center and PSEXEC
- Provided Service Improvement Plans through process enhancement and automation.
- Work with Microsoft support team during critical component failures and migrations.
- Endpoint Optimization: Proactively identify opportunities for improving endpoint performance, user experience, and operational efficiency.
- Support the ServiceNow Incidents, Problem and Change Management process and resolve close them within agreed SLA s.
APPLICATION YOU WILL USE:
- Microsoft Endpoint Configuration Manager (MECM)
- Intune
- WUfB
- MS SQL and SSRS
- Power Bi
WHAT YOU SHOULD HAVE:
- 6+ years of experience in endpoint management tools SCCM\MECM and Intune.
- In-depth and extensive experience in the implementation and administration of endpoint configuration manager.
- Experience in Co-Management scenarios, managing clients with both MEM and Intune.
- Knowledge in Intune Application management and Windows update ring configurations.
- Strong knowledge in troubleshooting MECM components and performing Infra upgrades.
- Experience in writing SQL queries and automation scripts with PowerShell.
- Experience with Adaptiva or other content delivery technologies.
- Certification in MECM or Intune Administration is added advantage.
- Having a high exposure to ITIL standards, Incident management and release management.
- Excellent Oral and Communication skills to interact and work with global IT teams & end customers.
- Must be able to provide 24x7 On-Call support on a rotational basis during the weekend and flexible to work during public holidays.
Employment Type: Full Time, Permanent
Functional Areas: Other
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What Senior System Support Specialist at DHL Express are saying
Senior System Support Specialist salary at DHL Express
reported by
1
employee
with 5
years exp.
₹14.6
L/yr - ₹18.7
L/yr
139%
more
than the average Senior System Support Specialist Salary in India
View more details
What DHL Express employees are saying about work life
based on 1.4k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
DHL Express Benefits
View more benefits
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DHL Express Chennai Office Location
Chennai Office
DHL Express (India) Pvt. Ltd, No.400, Chennai -600018,, India Apartment, TT Krishnamachari Rd, Sri Ram Nagar, Alwarpet
Chennai
Tamil Nadu 600018
Tamil Nadu 600018
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