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8 NTT Data Senior Representative Jobs
Helpdesk Senior Representative - Fresher
NTT Data
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
- when an end user has been unsuccessful working under the direction of the Level 1 Customer
- Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support
- team for resolution or as per the KBA defined (for outside the scope of Deskside)
- Resolve Incidents and Problems associated with End User Devices and End User Software, and
- provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately
- be responsible for resolving all Incidents and Problems associated with failure or degradation of
- Services related to End User Devices and End User Software.
- Contact the end user via phone to schedule the remote session call and coordinate
- with onsite assistance if required.
- Route / reassign calls to other levels of support, as required if miss-assignment occurs
- Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems
- and Service Requests.
- Update the ITSM Tool fields upon successful resolution of the Incident.
- Utilize Provider s remote tool to enable remote takeover sessions.
- Attempt to resolve certain Incident Types by remotely taking control of the End User Device,
- provided the End User s system is accessible
- Utilize remote controls to manage and update desktop system Software, and to maintain
- configuration of systems and applications.
- Request end-user approval for remote takeover of system in support of incident resolution or
- request fulfillment
- Escalate repeat issues to the appropriate service organization to allow root cause analysis to be
- performed and resolution to be driven.
Employment Type: Full Time, Permanent
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What Senior Representative at NTT Data are saying
Rating based on 19 Senior Representative
reviews
Anonymous · Customer Success, Service & Operations
in Ambattur
Likes
Good environment... No work stress
- Skill development - Good+3 more
Dislikes
Low salary no promotions and appraisal
- Salary - Poor+1 more
Senior Representative salary at NTT Data
reported by
167
employees
₹1.1
L/yr - ₹3.8
L/yr
43%
less
than the average Senior Representative Salary in India
View more details
What NTT Data employees are saying about work life
based on 3.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
NTT Data Benefits
Submitted by Company
Wellbeing and flexibility Leave Career development Recognition Health and risk benefits Reward
Submitted by Employees
View more benefits 
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