Senior Program Manager - HR (Operations )

Role & responsibilities

• Min. 8 -10 years of HR Operations experience
• Should have worked with large cross functional teams and strong stakeholder management.
• Automation knowledge and experience is preferred.
• Good communication skills ,change /project and stakeholder management
• Should be able to deal effectively in ambiguous situation.
• Must recognize trends and identify systemic approaches to solving problems, along with strong consulting, business acumen, follow-up and analytical skills are essential.
• Ability to handle sensitive and confidential information.
• Supervise various administrative & specialized HR Operations tasks on Workday from hire to retire
• Ensure functional support to payroll with arrears, letters
• Work cohesively with business leaders / line managers to close all pending tasks
• Supervise physical & virtual Onboarding by team by getting onboarding tasks completed by new hires
• Escalate workday related approvals pending with HR / Non-HR functions
• Performance management of direct reports set goals, coaching feedback
• MIS and decipher meaningful information to assist management decision making
• Ensure adherence to SOP by direct reports, vendors, employees & manage escalation.
• Increase Workday adoption & improve Workday functionalities for HRO use by collaborating with Workday specialist
• Gather requirements in Workday by facilitating design sessions, configuration, UAT , rollout.
• Present HR Operations overview in New Hire Orientation session
• Identify process challenges in hire to retire cycle and create solutions
• Regular governance with supplier and key stakeholders in HR
• Oversee employee queries/complaints resolution & ensure higher CSAT.
• People management experience is a good to have.

Please share your resume at rbhasin176@r1rcm.com