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Engaged Employer

Cognizant

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3.8

based on 47.2k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

10 Cognizant Senior Process Executive Data Jobs

Senior Process Executive-Data

Cognizant Technology Solutions India Ltd

3.8

based on 47.2k Reviews

2-4 years

₹ 2.05 - 6.55L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Senior Process Executive-Data

Cognizant

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Analytical Chemistry US Mortgage Professional Services

Job Description

We are seeking a dedicated Senior Process Executive for our B&L team with 2 to 4 years of experience

The ideal candidate will have strong technical skills in MS Excel and a background in customer service within the mortgage domain

This role requires working from the office during night shifts

The candidate will play a crucial role in ensuring the efficiency and accuracy of our processes contributing to the companys success and positively impacting our clients

Responsibilities

Senior Process associate is expected to meet or exceed the set agreed target in a given timeframe both during the training period and in the period following training

The productivity targets will be revised based on the tenure and any such changes will be made known to the associate

Quality

Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified

The quality targets will be revised based on the tenure and any such changes will be made known to the associate

Feedback

Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development

Qualification

Graduate or Diploma 3 year in any discipline

Bachelor degree in accounting or finance or related field would be preferable

Skill Sets

12 months - 60 months experience being part of below functions

Experience of working in customer service webchat for mortgage domain is desirable

Experience in web chat function in BFSI domain

Strong oral and written communication skill with mortgage domain experience

Good analytical and reasoning skills Ability to understand complex situations completely by asking relevant fact-finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolution

Good keyboard skills Formal Training in Typing would be an added advantage

Typing speed of 30 wpm

Good customer service attitude

Stress tolerance Ability to work accurately under pressure

Good Team Player

Willingness to work in night shifts

Certifications Required

Certified Mortgage Servicing Specialist (CMSS) Microsoft Office Specialist (MOS) in Excel

Employment Type: Full Time, Permanent

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Cognizant Interview Questions & Tips

Prepare for Cognizant Senior Process Executive Data roles with real interview advice

Top Cognizant Senior Process Executive Data Interview Questions

Q1. What is Rollover, Derivatives, Loan restructuring,Fixed income, What is role of SEBI, Current RBI Governor.

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Q2. What is capital markets. What is mean by dividend

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Q3. What is money market, what is shares

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What Senior Process Executive Data at Cognizant are saying

3.7

Rating based on 247 Senior Process Executive Data reviews

Anonymous · Operations in Bengaluru

Likes

Nothing

Dislikes

Leads and managers do not know how to communicate and leads threaten the associates if they drop the paper and make their life hell during the notice period.

Read 247 reviews