F&A Senior Officer

Before you apply to a job, select your language preference from the options available at the top right of this page.

Job Description:

Job duties and responsibilities:

Identifies and resolves basic and routine issues impacting payment

Overcomes customer objections concerning payments and assists them in understanding their account terms

Utilizes payment options and negotiates payment arrangements

Follows prescribed escalation procedures

Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs

Submits recommendations to write-off account balances

Monitors and maintains assigned queue of customer accounts

Keeping and improving customer relations

Prepare & publish reports to senior management as required

Carry out exceptional coordination with various departments to ensure great customer experience

Knowledge and Skills:

Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions

Excellent analytical and problem resolution skills

Desire to work in a position requiring extensive phone and email communication

Ability to work in a highly measured, fast-paced, production environment

Working knowledge of MS Office and databases

Bachelor s degree

Prior inbound/outbound calling experience - preferred

Accounts Receivable, Collections & Billing knowledge - REQUIRED .

Comfortable to work in any shift timings as per process requirements