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TaskUs

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3.4

based on 1.5k Reviews

2 TaskUs Senior Manager Jobs

Senior Manager, Client Services

TaskUs

3.4

based on 1.5k Reviews

6-12 years

Indore

1 vacancy

Senior Manager, Client Services

TaskUs

posted 12hr ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Outsourcing Social Media Marketing Operations Gaming Analytical Chemistry

+ 3 more

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

Senior Client Services Manager

What does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams performance, so not just anyone is qualified for this position.

Imagine yourself going to work with one thing on your mind: you will be supporting the client s services team whose job is to support the fastest growing companies to scale their domestic and international operations. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will work directly with our management team to hire and train key players.

As a Senior Client Services Manager , you will:

Collaborate with our global operations and support teams, and your client s executive and operational teams to ensure success.
Monitor your team s growth and in addition to client success, you will play a direct role in the operational growth of the business with strategic initiatives.
You will impact and witness first hand the company s annual revenue growth goals
This opportunity requires proven industry expertise, strong operational knowledge, analytical and problem solving skills, and team-oriented attitude that TaskUs is built upon.
Must be willing to travel locally and internationally

Do you have what it takes to become a Senior Client Services Manager ?

Requirements:

At least 2 years of experience in a management consulting, operations and/or account management role.
Knowledgeable on how to use Google Apps, this includes Google Sheets, Google Slides, Google Documents, and more.
Should be willing to travel domestically and internationally up to 30% of the time.
International vendor management experience as well as experience in managing customer care and/or back office operations is good to have but not required.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Employment Type: Full Time, Permanent

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What Senior Manager at TaskUs are saying

2.8

Rating based on 4 Senior Manager reviews

Anonymous · Customer Success, Service & Operations in Gurgaon / Gurugram

Likes

Support staff were cooperative

Dislikes

Toxic environment Worst leadership Worst client support and interaction No upskilling Rude behaviour Lack of business opportunities and growth Blame game within hierarchy No appreciation Working from office irrespective process 98% working from home. Still no appreciation or positive acknowledgement.