Add office photos
All Filters
87 PwC Senior Manager Jobs
Senior Manager-India IT -IT GRC-IFS
10-15 years
₹ 26 - 51.826L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Senior Manager-India IT -IT GRC-IFS
PwC
posted 30d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are seeking a highly skilled and experienced IT Governance, Risk, and Compliance (IT GRC) Leader to join our team. The ideal candidate will have a strong background in IT audit coordination, risk management, and IT service management. As the IT GRC Leader, you will play a pivotal role in ensuring that our IT operations adhere to global standards and best practices. You will be responsible for coordinating audits, tracking audit observations, and ensuring that they are mitigated and closed effectively. Additionally, you will represent PwC India in various global and regional ITSM councils and meetings.
Responsibilities
1. Audit Resilience Related Responsibility
- Audit Coordination Act as the primary point of contact for all IT audits, coordinating with internal and external auditors to ensure a smooth and efficient audit process.
- Audit Observations Closure Track and manage audit observations from identification to closure, ensuring all findings are addressed in a timely manner.
- Management Responses Draft and review management responses to audit findings, coordinating with leadership and relevant stakeholders to ensure accuracy and completeness.
- Risk and Intensity Review Conduct first and second-level reviews with auditors and assessors to challenge the risk and intensity of audit points, providing a balanced perspective.
- Risk Control Self-Assessments (RCSA) Coordinate RCSA activities with the team to ensure samples and documents are tested as per procedures, and any gaps are identified and addressed.
- Finalization of RCSA Control Work closely with internal auditors, IT, and IT security process leaders to finalize RCSA controls and ensure their effectiveness.
2. IT Service Management and Continuous Improvements
- Global IT Processes Compliance Ensure adherence to global IT processes in IT operations, including IT incident management, major incident handling, change management, problem management, service request management, ITSM reporting, and ITSM governance.
- Global Representation Represent PwC India in global ITSM council meetings, APAC meetings, and APAC CAB (Change Advisory Board) meetings, contributing to the continuous improvement of ITSM processes and practices.
- ServiceNow Service Catalog Updates Manage and update the ServiceNow service catalog, including SLA definitions, service catalog categories, and sub-category values, to ensure alignment with business needs and ITSM standards.
3. ITSM Reporting and Ticket Analysis
- ITSM Reporting Develop and maintain comprehensive ITSM reports, providing insights and analysis to drive continuous improvement in IT service delivery.
- Ticket Analysis Conduct regular analysis of ITSM tickets to identify trends, root causes, and opportunities for process improvements.
- Performance Metrics Monitor and report on key performance metrics related to IT service management, ensuring transparency and accountability.
Mandatory skill sets
- Strong understanding of IT governance, risk management, and compliance principles.
- Excellent coordination and project management skills.
- Ability to draft clear and concise management responses.
- Strong analytical and problem-solving skills.
- Proficient in ITSM tools, particularly ServiceNow.
- Excellent communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams and global stakeholders
Preferred skill sets
IT Service Management (ITSM)
- ITIL Knowledge Familiarity with the IT Infrastructure Library (ITIL) framework and best practices.
- Service Delivery Experience in delivering IT services that meet business needs.
Years of experience required
10 + Years
Education qualification
Bachelors/Btech
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required Bachelor of Engineering, Bachelor Degree Certifications (if blank, certifications not specified)
Required Skills
IT Governance, Risk Management Optional Skills
Employment Type: Full Time, Permanent
Read full job descriptionPwC Interview Questions & Tips
Prepare for PwC Senior Manager roles with real interview advice
What Senior Manager at PwC are saying
Rating based on 75 Senior Manager
reviews
Anonymous · Operations
in Pune
Likes
Perfect work life balance, people centric, follows the Indian Holiday calendar, flexible to internal movements within the organisation
Dislikes
Do not have a work from home or hybrid mode yet
Read 75 reviewsSenior Manager salary at PwC
reported by
1k
employees
with 8-21
years exp.
₹18
L/yr - ₹75
L/yr
100%
more
than the average Senior Manager Salary in India
View more details
What PwC employees are saying about work life
based on 8.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
PwC Benefits
Submitted by Company
Staff discounts Professional Memberships In-house learning tools Referral Bonuses Corporate Plan
Submitted by Employees
View more benefits 
Compare PwC with
Deloitte
Compare
Ernst & Young
Compare
Accenture
Compare
TCS
Compare
Cognizant
Compare
Infosys
Compare
IBM
Compare
Capgemini
Compare
KPMG India
Compare
Compare
BCG
Compare
Wipro
Compare
Amazon
Compare
Grant Thornton
Compare
BDO
Compare
RSM India
Compare
Crowe Horwath
Compare
Mazars
Compare
Baker Tilly Virchow Krause
Compare
Protiviti
Compare
Similar Jobs for you
PwC Gurgaon / Gurugram Office Locations
Gurgaon Office
Building 10,, Tower C, DLF Cyber City
Gurgaon
Haryana 122002
Haryana 122002
Gurgaon Office
Building 8, Tower B,DLF Cyber City,Gurgaon
Gurgaon
122002
122002
Senior Manager_D365 CRM Functional_MS Dynamics_Advisory
7-12 Yrs
Gurgaon / Gurugram
Senior Manager_Salesforce_Enterprise Apps-SFDC_Advisory
6-11 Yrs
Bangalore / Bengaluru
Cybersecurity-ETS-SAP GRC Security - Senior Manager
12-16 Yrs
Bangalore / Bengaluru
Senior Manager_HRBP/BUHC_Advisory Consulting RC_IFS
15-16 Yrs
Bangalore / Bengaluru
Share an Interview