Senior Manager - Lean Digital Transformation

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager Lean Digital Transformation
This role allows you to build and implement the digital transformation strategy/framework, provides an avenue to drive end-to-end solutions and demonstrate internal and external multi-function perspective to customize solutions for our clients

Responsibilities
Main responsibilities will include:
Support the aligned teams in their Lean Journey for continuous improvement and operationalize the Lean Approach
Identify process improvement opportunities by conducting VSM, Gemba and floor walks
Conduct Lean Action Workouts, Kaizen events together with Operations and Customers
Create roadmaps for transformation and Lean Initiatives and work closely with Business Leaders for realization of the same
Leading and delivering Lean Digital projects that improve end-to-end processes and driving significant business impact for customers
Working closely with Operations and Functional Teams to identify process defects, conduct root cause analysis and implement process improvements & digital solutions across the business or organization
Conducting Quality Awareness and Lean Trainings within the organization
Partner with Operations Leaders to drive Lean Agenda for the organisation

Qualifications we seek in you
Minimum qualifications/Skills:
Rich and relevant experience in Lean Domain
Demonstrated expertise in client relations, multiple & complex stakeholder management
Strong Consulting, relationship management and facilitation skills including the ability to listen and ask the right questions to understand the business problem, analyse and provide meaningful insights.
Problem solving skills with analytical bent of mind
Ability to multitask with aggressive deadlines
Proficiency with spoken and written English
Influencing, Persuasion and presentation skills
Project management skills

Preferred qualifications/Skills
Rich relevant experience with increasing accountability
Hands on knowledge and certification in various improvement framework (LEAN)
Expert level knowledge of various data collection and analysis tools
Experience managing complex process improvement projects, including undertaking operational assessments and operating model design using Lean.
Excellent problem-solving abilities and innovative approach with attention to details, ability to work simultaneously on multiple tasks

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
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