Senior Manager Dialer & WFM

• Ideating and sharing data-driven insights to help stakeholders to undercover trends and underlying drivers of growth and profitability to inform business strategy.
• Closely collaborate with Business partners to maximize the business value of solutions with innovative platform and intelligent enhancements.
• Driving ongoing process improvements to reduce cycle time, increase accuracy and improve transparency.
• Leading a high performing team and ensuring a close collaboration & partnership with stakeholders.
• Leading direct reports to deliver on critical goals of driving flawless execution on business driven change.
• Coaching and developing high performing team members to realize their potential in terms of personal and professional growth, quality & throughput of work, and project accountability & leadership.
• Conduct Dialer Training sessions for new hire agents.

Candidate Requirements

• Good communication skills.
• Candidate should have a Bachelors/Post graduate degree in any stream with minimum 7 years of Supervisory Dialer Management experience.
• Must be a Manager on papers for atleast 2 years into International BPO.
• Should have experience of handing a large diverse team of full time employees.
• Should possess strong execution skills along with demonstrated ability to identify root causes of problems; generate and evaluate creative alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions.
• Strong communication and interpersonal skills with evidence of teamwork and collaboration. Advanced working knowledge of Microsoft applications - SQL, Excel, Word, Power Point.
• Preferred Qualification Any Graduate.