WFM support analyst

Key Duties & Responsibilities

Core Expertise:

• Telecom domain knowledge

Technical Skills:

• Experience in Linux/Unix environments for system monitoring and script execution.
• Strong knowledge of WFM software.
• Good knowledge in Unix commands, SQL queries and shell scripting

Operational Skills:

• Configure users / field engineer profile to handle the FTTH orders
• Ability to handle Unix servers and Databases associated with the application
• Good knowledge on scheduling and monitoring of order in the WFM application
• Basic knowledge on incident, change, problem, and release management process
• Able to perform certificate renewal for the application
• Verify the vulnerabilities and able to take the necessary action to fix it
• Analyzing of logs and able to find out the root cause for the issues