Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft PowerShell
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the timely resolution of incidents and service requests. With your expertise in Microsoft PowerShell and strong problem-solving skills, you will contribute to the stability and efficiency of our applications.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Troubleshoot and resolve technical issues related to applications.
- Collaborate with cross-functional teams to identify and solve issues within critical business systems.
- Ensure the timely resolution of incidents and service requests.
- Contribute to the stability and efficiency of applications.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft PowerShell.
- Good To Have Skills: Experience with scripting languages like Python or Bash.
- Strong understanding of software troubleshooting and problem-solving techniques.
- Experience in analyzing and resolving application-related issues.
- Knowledge of database management systems and SQL queries.
- Familiarity with ITIL processes and incident management.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced and collaborative environment.

Additional Information:
- The candidate should have a minimum of 5 years of experience in Microsoft PowerShell.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Qualification
15 years full time education