Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Microsoft 365


Good to have skills :NA
Minimum
5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring timely resolution of incidents and service requests. With your expertise in Microsoft 365 and strong problem-solving skills, you will contribute to the stability and efficiency of the applications.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure timely resolution of incidents and service requests.

Troubleshoot and resolve technical issues related to applications.

Collaborate with cross-functional teams to identify and solve issues.

Contribute to the stability and efficiency of the applications.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft 365.

Good To Have Skills:Experience with cloud platforms such as Azure or AWS.

Strong understanding of application support processes and best practices.

Experience in troubleshooting and resolving technical issues.

Knowledge of scripting languages such as PowerShell or Python.
Additional Information:

The candidate should have a minimum of 5 years of experience in Microsoft 365.

This position is based at our Mumbai office.

A 15 years full time education is required.


Qualifications
15 years full time education