Sr Executive - Relationship & Business Performance

Responsibilities

• Recommend and advise on best practices of picking and packing to improve Cx experience.

• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.

• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.

• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.

• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.

• Provide recommendations to partners for continuous improvement on delivering best Cx metrics.

• Provide recommendations on the training aspects required to deliver/improve Cx metrics.

• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications

• Graduate / 3-5 years of retail management experience

• Must have led 15+ people/ employees at Retail/ Store.

• Problem solving, data-driven decision-making

• Adaptability to dynamic situations.

• Experience from retail/FMCG/ quick commerce Industry.