Sr Executive B2C Logistics

Position: Executive / Sr. Executive

Role : B2C Logistics

Location : Kochi, Kerala

Job Description:

We are seeking a dedicated individual to fulfill the role of B2C Logistics. The candidate will be responsible

for ensuring smooth logistics operations, effective communication, and coordination with various

stakeholders, including vendors, 3PL providers, and internal teams. The ideal candidate will possess

regional knowledge, good computer skills, and excellent communication abilities.

Key Responsibilities:

❖ B2C Operations

1. Coordinate all aspects of B2C logistics day-to-day operations including Last Mile Deliveries, Middle

Mile connections, transportation planning, route optimization, carrier management, and delivery

scheduling.

2. Oversee the fulfillment of customer orders, ensuring accuracy, timeliness, and compliance with

service level agreements (SLAs).

3. Data mining and analysis to churn out meaningful intelligence to improve Customer Delivery

Experience

4. Analyze key performance indicators (KPIs) to evaluate the effectiveness of logistics operations and

identify areas for improvement.

5. Develop and maintain relationships with third-party logistics providers, carriers, and other vendors to

negotiate contracts, resolve issues, and optimize service levels.

6. Regional Knowledge: Familiarity with local areas, roads, and transportation routes to facilitate efficient

logistics operations.

7. Communication and Coordination: Effective communication and coordination with different logistics

stakeholders to ensure seamless operations.

8. Resolving Pickup and Drop Issues: Prompt resolution of any issues related to pickups and drops to

minimize disruptions in operations.

❖ Field Visit

Regular visits to B2C/B2B vendor Hubs/DCs for understanding callouts, addressing concerns, and

building strong relationships

❖ Competencies

1. Willingness to address emergencies in non-working hours

2. Basic Logistics Knowledge: Understanding of basic logistics principles and processes to facilitate

smooth operations.

3. Stakeholder Management: Skillful management of relationships with various stakeholders involved in

the logistics chain.

4. 3PL Management: Oversight of third-party logistics providers to ensure adherence to service level

agreements and quality standards.

5. Vendor Performance Management: Monitoring and evaluating vendor performance to drive

continuous improvement.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related

field. Engineering preferred.

• Prior experience in logistics operations or warehouse management preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Proactive attitude and ability to work effectively in a fast-paced environment