Senior Digital Repair Specialist - Nabadwip

Interested candidates can share their profile at priyanka.bardhan@ril.com

Role & responsibilities

• Interact with customers on handset, other Mobility/Fixed devices,related issues.
• Troubleshoot devices & defects.
• Handle devices,related queries.
• Record job entry in Customer Relationship Management portal.
• Upgrade software of devices.
• Assemble / dismantle smartphones (unibody/duo body.,
• Repair handsets by changing screen, speaker, mic, camera etc.,
• Repair handsets by PCB swap, sub-PCBA/charging connecter replacement,etc.,
• Deposit of cash collected through service.,
• Verify devices for exchange,
• Inspection of FTTx devices,
• Job role requires travel to various touch points as planned/as &,when required.,
• Train/Support/Supervise extended service touch points at own stores,and engage them in Device Service Delivery,
• Adhoc responsibilities include mandatory participation in activities,rolled out from time to time viz. attending to the complaint calls,pertaining to SLP devices & related support systems at own sites &,sites, Out-calling due for recharge base; coaching set of Jio Associates,and enhancing their participation & productivity (sell-out & activation.

Preferred candidate profile

• Customer focus
• Good communication skills,
• Problem solving.
• Spares operations knowledge.
• Handset repairs knowledge of CRM systems