Senior Customer Support Executive

#JobDescription: International Voice Process (Telecom)
Company: hashtag#TechMahindra (hashtag#pune)
Job Role: hashtag#InternationalVoiceProcess (Telecom)
Employment Type: Permanent
Work Mode: 100% Work from Office ( hashtag#PUNE)
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Eligibility Criteria
Minimum 6 months of experience in International Inbound Voice Process.
Excellent communication skills with a strong command of English.
Prior B2C Voice Process experience is mandatory.
Basic understanding of KPI (Key Performance Indicators) and KRA (Key Responsibility Areas).
Ability to handle various customer queries and interact with different types of customers.
Analytical and logical approach to resolving customer issues.
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Key Responsibilities
Efficiently handle inbound customer calls and queries in a professional manner.
Address customer concerns analytically and logically to provide appropriate solutions.
Ensure adherence to defined KPIs and maintain high customer satisfaction.
Build rapport with customers and provide a seamless customer service experience.
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Perks and Benefits
Two-way cab facility.
Lucrative incentive structure.
Loyalty bonus for long-term commitment.
Immense growth opportunities within the organization.
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Compensation
Salary as per market standards, depending on experience.
Maximum CTC: 5LPA
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