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1 Infosys BPM Senior Customer Service Executive Job

Customer Care Executive/Senior Customer Care Executive

0-3 years

₹ 1.75 - 3L/yr

Bangalore / Bengaluru

1 vacancy

Customer Care Executive/Senior Customer Care Executive

Infosys BPM

posted 12hr ago

Job Description

Hi There,


Greetings of the day.


We have phenomenal opportunity for Bangalore location hence you're invited to apply to work with an entity that is best in the business. Please do extend the same to your peers or friends should this may interest them too.


Responsibilities and Duties

  • Provide customer support via phone calls for international customers, in multiple english.
  • Manage customer expectations and ensure customer satisfaction.
  • Document customer interactions for review and follow-up.
  • Utilize computing and technical expertise and acumen to respond to customer inquiries.
  • Regularly review customer feedback and take measures to improve customer service.
  • Inform customers on the steps to follow to exploit services of the company.

Job Brief


  • Handle customers problems, enquires, and complaints in a professional and timely manner.
  • Provide support to customers in multiple languages via phone, email, or chat.
  • Recognize and refer potential complaints that require support from supervisors.
  • Ensure that customer queries are addressed in a timely and accurate manner.
  • Regularly update customer database with accurate information.

Requirements and Skills


  • Strong ability to communicate in multiple languages.
  • Excellent problem-solving and customer service skills.
  • Good working knowledge of computers and telephone systems.
  • Patience with customers and ability to handle tough situations.
  • Ability to work in shifts including nights, weekends, and holidays.



Preferred candidate profile


Folks with an experience in international BPO voice process


Perks and benefits


Equitable incentives with faster career progression and great employee satisfaction.


Employment Type: Full Time, Permanent

Read full job description

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What Senior Customer Service Executive at Infosys BPM are saying

4.5
 Rating based on 7 Senior Customer Service Executive reviews

Likes

It's a big company and big process.

  • Skill development - Excellent
  • +1 more
Dislikes

There is no honesty or notrustworthiness or no transparency in the work related to the process.

  • Promotions - Poor
Read 7 Senior Customer Service Executive reviews

Senior Customer Service Executive salary at Infosys BPM

reported by 18 employees with 1-7 years exp.
₹2 L/yr - ₹4 L/yr
18% less than the average Senior Customer Service Executive Salary in India
View more details

What Infosys BPM employees are saying about work life

based on 9.8k employees
56%
86%
67%
61%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Infosys BPM Benefits

Submitted by Company
Soft Skill Training
Job Training
Cafeteria
Health Insurance
Submitted by Employees
Soft Skill Training
Job Training
Health Insurance
Cafeteria
Team Outings
Gymnasium +6 more
View more benefits

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Infosys BPM Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
Headquarter
Plot no 26, 3, 26/4, 26/6, Hosur Rd, Suryanagar Phase I, Electronic City, Bengaluru, Karnataka 560100, India Bengaluru
View on map
Bengaluru Office
bharatiya center of information tecnology, Kannuru, Bengaluru, Karnataka 560064, India Bengaluru
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Customer Care Executive/Senior Customer Care Executive

0-3 Yrs

₹ 1.75 - 3L/yr

Bangalore / Bengaluru

12hr ago·via naukri.com
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