1 Infosys BPM Senior Customer Service Executive Job

Hi There,

Greetings of the day.

We have phenomenal opportunity for Bangalore location hence you're invited to apply to work with an entity that is best in the business. Please do extend the same to your peers or friends should this may interest them too.

Responsibilities and Duties

• Provide customer support via phone calls for international customers, in multiple english.
• Manage customer expectations and ensure customer satisfaction.
• Document customer interactions for review and follow-up.
• Utilize computing and technical expertise and acumen to respond to customer inquiries.
• Regularly review customer feedback and take measures to improve customer service.
• Inform customers on the steps to follow to exploit services of the company.

Job Brief

• Handle customers problems, enquires, and complaints in a professional and timely manner.
• Provide support to customers in multiple languages via phone, email, or chat.
• Recognize and refer potential complaints that require support from supervisors.
• Ensure that customer queries are addressed in a timely and accurate manner.
• Regularly update customer database with accurate information.

Requirements and Skills

• Strong ability to communicate in multiple languages.
• Excellent problem-solving and customer service skills.
• Good working knowledge of computers and telephone systems.
• Patience with customers and ability to handle tough situations.
• Ability to work in shifts including nights, weekends, and holidays.

Preferred candidate profile

Folks with an experience in international BPO voice process

Perks and benefits

Equitable incentives with faster career progression and great employee satisfaction.