Senior Business Analyst

About the Role:

• Be forward thinking about modern process design and customer and user experience
• Proactively identify and drive opportunities for process changes to increase efficiency, automation, and customer satisfaction
• Understand industry best practices, and apply them to the C2C initiatives to achieve expected business outcomes
• Understands business drivers and current state; develops future state design
• Defines the roadmap, creating actionable user stories/business requirements for development teams
• Takes strategic direction from the CPO and delivers functionality with the team
• Represents the business side in agile projects to ensure stakeholder requirements are met
• Provides detailed requirements to meet strategic, user, and customer needs
• Manages and prioritizes a backlog of requirements, advises developers, and participates in testing and acceptance
• Collaborates with the business analyst to define processes and measure impact
• Answers, advises, and clarifies product requirements for the development team, seeking stakeholder input as needed
• Accepts stories as completed (may include sign off/review with CPO)
• Participates in team demos, retrospectives, and system demo preparation for stakeholders
• Attends and often facilitates daily working sessions, driving team forward
• Acts as a business systems and process expert across multiple BUs
• Challenges the status quo, drives simplification, and designs for optimal customer experience
• Coaches and mentors less senior team members.

About You:

• Bachelor's degree plus 8+ years of experience in Process Design, Operations, Business Analysis, or operational management, or Master's degree required.
• Strong verbal and written communication skills are required.
• Proficiency in English is necessary.
• Extensive experience in business analysis, data modeling, requirements mapping, and large-scale design is preferred.
• Experience with lead to cash processes and multiple legacy systems across various BUs is advantageous.
• Ability to build effective relationships and collaborate with others to develop joint solutions.
• Handles difficult customer situations (both internal and external) professionally and resourcefully.
• Demonstrates an understanding of business principles.
• Skilled at leveraging and coaching others on various approaches to gather valuable information, even in challenging situations.
• Extensive knowledge of various Thomson Reuters businesses and products/services.
• Experience working with international partners.
• Experienced professional with comprehensive knowledge of technical discipline or specialism.
• Provides subject matter expertise across sub-units.
• Strong understanding of other roles within the function or Business Unit and their interconnections.
• Knowledge of relationships between all relevant groups within the company.
• Adapts traditional approaches to provide solutions and applies them in different circumstances.
• Demonstrates mastery of a specific discipline across related issues.