SENIOR ASSOCIATE - SERVICENOW ITOM

Role: ServiceNow Developer
Experience: 3 to 7 years
Location: Greater Noida
Notice Period: Immediate to 60 days ONLY

Certifications: ServiceNow Administrator and Discovery Administrator

Job Summary:

• Owns the Infrastructure Discovery and Application/Service Mapping lifecycles along with their associated technologies.
• Is the subject matter expert (SME) for infrastructure discovery and application service mapping.
• Works closely with other technology SMEs to build and maintain accurate application service maps.
• Designs, develops, and implements custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services.

Responsibilities:

• Manages ServiceNow Discovery and ServiceNow Service Mapping.
• Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
• Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
• Establishes and maintains discovery schedules.
• Monitors discovery and service mapping results, reconciling and addressing any anomalies.
• Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
• Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
• Maintain and update the ServiceNow CMDB, ensuring data accuracy and completeness.
• Create and maintain comprehensive documentation for CMDB processes, data integration workflows, and technical support procedures.
• Work closely with IT teams, stakeholders, and vendors to ensure seamless integration and support of IT services.
• Ensure compliance with industry standards and best practices for CMDB management and data integration.
• Participates in platform upgrade planning, testing, and validation. ? Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
• Deep analytical skills to understand complex procedural problems, identify root causes and provide solutions.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• ServiceNow development experience ? Strong communications skills.