Senior Application Engineer, Cross Border Shopping

Amazon Global Store is looking for a seasoned Senior Application Support Engineer, who has strong hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. Amazon Global Store enables cross-border customers to purchase products on Amazon Marketplaces with guaranteed shipping and import duty fees. We seek to provide a customized experience that allows customers anywhere in the world to buy products from all of Amazon marketplaces. Our mission is to provide a one-stop shopping experience to international customers that includes:

1. Build solutions that reach customers all over the world, providing them with a world class shopping experience in their local language, payments, and currencies

2. Work across all tiers leveraging Service-Oriented Architecture, mobile platforms, user experience, analytics and data mining

3. Drive customer experience technology for supporting customers all over the world.

4. Work closely with the business to figure out innovative solutions to help improve the customer experience.


Key job responsibilities
This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are:

1. Provide first level of support for handling tickets, operational issues from production services

2. Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.

3. Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.

4. Read and understand complex application code and make code fixes to resolve support issues

5. Software deployment support in staging and production environments.

6. Develop tools and automate manual operational tasks and easy maintenance of our services.

7. Build monitoring metrics dashboard, and report System health and Support status metrics.

8. Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow