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262 Accenture Senior Analyst Jobs
Workforce Services Senior Analyst
5-8 years
₹ 3 - 21L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Workforce Services Senior Analyst
Accenture
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Skill required: Workforce Dialer - Workforce Management (WFM)
Designation: Workforce Services Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits.
What are we looking for?
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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Anonymous · IT & Information Security
in Noida
All depends on the project, your colleagues and manager. If these are good then you will enjoy working. Some good learning modules are there.
- Job security - Good
No increment last year, same is expected this year. Very high variable pay.
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