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216 Accenture Senior Analyst Jobs
Customer Contact Comms Senior Analyst
5-8 years
₹ 3 - 21L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Customer Contact Comms Senior Analyst
Accenture
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Skill required: Omnichannel - Customer Communications
Designation: Customer Contact Comms Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.
What are we looking for?
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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Rating based on 1.4k Senior Analyst
reviews
Anonymous · IT & Information Security
in Noida
All depends on the project, your colleagues and manager. If these are good then you will enjoy working. Some good learning modules are there.
- Job security - Good
No increment last year, same is expected this year. Very high variable pay.
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Accenture Bangalore / Bengaluru Office Location
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