Associate General Manager - Operations

Role & responsibilities

1. Help senior management to drive the strategy execution through designing new business models; streamlining and reengineering existing business processes and providing support to change management.
2. Monitor and assess the performance of the team members to form a result oriented team.
3. In the words of Ed Batista, Make feedback normal. Not a performance review. Deliver productive feedback through one on one discussions to the team members and share the same with the Managers.
4. Provide feedback, coaching and training to the team members to help them excel effectively achieve and exceed their monthly KPIs.
5. Train new hires and design periodic training sessions for the team members fpr pulse check.
6. Identify, coach and train low performers to help them advance in their learning curve.
7. Provide data specific updates to the stakeholders on daily meetings, weekly and monthly reviews.
8. Manage people and staffing on a daily basis. Monitor the login and logout time of the team members on a daily basis to avoid future discrepancies.
9. Ever had an awkward email interaction with a colleague? Lets not do that here. Follow appropriate email etiquettes and communicate professionally and timely over email.
10. Realtime check on IT issues. Raising tickets and following up on resolution.
11. Constructively analyse high level data at process and user level performance and expertly provide root cause analysis to resolve the issue at hand.
12. Efficiently handling new account transition or new activity calls with the BPA, Analysts and Stakeholders. Ensure that the transition is being set up smoothly and all areas from billing and invoice delivery standpoint are covered.
13. Conduct weekly discussions with Country Managing directors of their respective region, to address AR/Billing issues at a high level.
14. Participate in AR call of very critical or complex accounts to observe and address high level issues/escalations

Preferred candidate profile

Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least 10-15 years of relevant work experience along with:

1. Bachelor's degree or the equivalent combination of education and experience.
2. Good command of English, written and spoken.