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Process Excellence Manager
SE2 DIGITAL SERVICE LLP
posted 6mon ago
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Fixed timing
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Job Description
WHO YOU ARE:
You are a proactive individual ready to work with a diverse set of leaders and stakeholders in a forward-thinking organization. You will focus on identifying areas of improvement, deploying actions to close gaps, and measuring outcomes. You are detail-oriented, possess strong analytical skills, and have a passion for continuous improvement.
WHAT YOU LL DO :
You will be responsible for working with leadership to plan, execute, and deliver process improvement and transformational projects.
Process Mapping, Analysis and Improvement
- Conduct vertical and horizontal value stream mapping for various transactions.
- Conduct thorough analyses of existing business processes to identify process gaps, areas for improvement and recommend solutions.
- Develop and implement process optimization strategies using Lean, Six Sigma, or other methodologies.
- Collaborate with key stakeholders to gather insights and feedback on current processes.
Implementation and Measurement
- Deploy actions to close identified gaps.
- Measure the effectiveness of these actions against desired outcomes. Implement KPIs to measure process effectiveness and efficiency.
- Maintain and update business operation guidelines.
Continuous Improvement Initiatives
- Facilitate continuous improvement projects and initiatives across the organization.
- Implement Lean Methods to improve Productivity & Quality and streamline operations.
Quality and Training
- Collaborate with the Quality team to identify areas of pain and breakage.
- Assist in developing and delivering training materials for continuous improvement initiatives.
- Provide guidance and support to teams in adopting and implementing best practices.
Documentation & Standardization
- Enhance existing documentation by migrating to a more accessible platform. Integrate new age tech to improve documentation usability and accessibility.
- Document updated processes and best practices for reference and training purposes.
- Drive standardization of processes where applicable to achieve consistency.
Team Collaboration
- Work closely with cross-functional teams to understand their processes, challenges, and improvement opportunities.
- Provide regular updates on progress, risks, and milestones.
WHAT YOU LL NEED:
- Bachelor s degree in business, Engineering, or a related field, or equivalent work experience. Master s in business administration or any Post-graduation will be an advantage.
- 5-7 years of experience in process improvement, quality management, or related roles.
- Certified Six Sigma Black Belt from reputed institutes/companies like ASQ, ISI, GE, Genpact or similar. MBB training or certification would be an added advantage
- Demonstrated understanding of business processes, internal control risk management, controls, and related standards.
- Ability to develop process frameworks.
- Experience documenting Business Process flows, Creating/Updating SOPs, & documenting business
- Fair understanding & experience in managing technology process improvement projects
- Good Knowledge & Working Experience on various tools like Visio, MS Access, BI, Tableau etc.
- Proficiency in data collection and analysis using statistical tools.
- Strong analytical and problem-solving capabilities.
- Experience with process mapping and analysis tools.
- Experience in transformation and change management.
- Proficiency in using project management tools
- Strong collaboration and organizational skills
Employment Type: Full Time, Permanent
Functional Areas: Other
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Strict timing
Monday to Friday
No travel
Night Shift
SE2 DIGITAL SERVICE LLP Benefits
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