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4 John and Smith Solutiona Jobs
Process Lead / Team Leader - Business Process
2-6 years
Calicut/Kozhikode
1 vacancy
Process Lead / Team Leader - Business Process
John and Smith Solutiona
posted 5mon ago
Job Role Insights
Key skills for the job
Job Description
- Driving the team to achieve the set KPI Targets Performance, Productivity Hygiene.
- Be the liaison between the client and the team. Own up Client Engagement and Sales Management for the process
- Provide overall leadership to the John Smith team working for the clients process
- Customer Relationship Management
- Issue escalation management resolution
- New process innovations internalization and continuous improvement
- Work as a point of contact for end customers for any operational concerns and issues during the transition and steady-state of affairs to ensure efficiency is met
- Talent Acquisition to ensure the staffing numbers are met for smooth functioning of the delivery
- Drive governance calls with Customer and senior management to appraise the overall status of the engagements
- Sound knowledge of the bpo process and experience in a large consulting environment
- Experience with independent account management
- Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting
- Good knowledge of the BPO Services Sector including outsourcing and offshoring
- Willing to work in Night Shifts
- Willing to work on Weekends
- Significant experience in Solution and Services sales and client management.
- Proven sales skills, Excellent Communicator, with drive and ambition, result-focused approach
- Experience in handling International processes for a KPO/BPO setup
- Outstanding communication, presentation, and interpersonal skills are pre-requisites
- Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds
Employment Type: Full Time, Permanent
Functional Areas: Other
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