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369 Schneider Electric Jobs
Senior Manager - Customer Satisfaction & Quality
8-10 years
₹ 9 - 28.14081L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Senior Manager - Customer Satisfaction & Quality
Schneider Electric
posted 23d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Collect and analyze all data relative to the range quality on a worldwide scope, with a specific focus on customer experience.
- Define the Offer Quality Performance targets and manage the execution of the improvement plan in coordination with Plants and Partners.
- Review Offer performance and manage the performance gaps (surveillance plan, etc..).
- Guarantee Customer Satisfaction, quality and efficiency of Offer evolution actions, challenging on the quality of deliverables.
- Define the quality priorities and contribute to range strategy by a strong presence in Board-of-Change.
- Create and oversee implementation of Offer Quality Assurance Plans .
- Strong interpersonal skills, Team player & passion for Customers and Quality.
- Able to work effectively in a multicultural environment & with cross-functional teams.
- Demonstrate good Analytical and problem-solving skills.
- Influencing & Convincing skills, across different levels of the organization
- Experience in Change management & implementation methodology
- Excellent Communication skills (Written / Verbal)
- Self-driven candidate
Employment Type: Full Time, Permanent
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Rating based on 67 Senior Manager
reviews
Anonymous · Other
in Bengaluru
Work culture is good. Team work is good. No hierarchy present. Ample learning opportunities
The increment is very poor YOY. If its a support function then the increment would be even less.
Read 67 reviewsSenior Manager salary at Schneider Electric
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