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345 Schneider Electric Jobs

Technical Support Engineer - EPMS

0-5 years

Bangalore / Bengaluru

1 vacancy

Technical Support Engineer - EPMS

Schneider Electric

posted 1d ago

Job Description

We have an exciting leadership opportunity for an experienced Senior Technical Support Engineer to join our RD team. This position reports to the Customer Experience Chapter Leader and is responsible for supporting and enabling our Energy and Power Monitoring System (EPMS) Solutions which include EcoStruxure Power Operation (EPO) SCADA and Power Monitoring Expert (PME) software. The role focuses on investigations and resolutions of complex customer-escalated issues, training of stakeholders within Schneider Electric, and working on proactive topics such as bug fixes, knowledge-management and technical discovery.
What will she/he do
Reproducing, troubleshooting, resolving and documenting technical support cases impacting our customers
Managing customer expectations through resolution process
  • Building diagnostics tools, authoring knowledge base articles and leading process improvement for customer incident resolution
  • Mentoring of Technical Support groups with new features and resolutions to common situations
  • Developing fixes and doing technical discovery on future aspects of the product
  • Contributing to product development activities, including verification and validation, bringing in customer experiences
What qualifications will make her/him successful?
  • Deep understanding of Power Management and Operation or similar offers and their targeted customer base
  • Prove

Employment Type: Full Time, Permanent

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What people at Schneider Electric are saying

2.4
 Rating based on 3 Technical Support Engineer reviews

Likes

Good salary ,and good environment,and healthy food,and transportation facilities are available

  • Salary - Excellent
    +6 more
Dislikes

Nothing to else

    Read 3 Technical Support Engineer reviews

    Technical Support Engineer salary at Schneider Electric

    reported by 24 employees
    ₹1.8 L/yr - ₹5.5 L/yr
    29% less than the average Technical Support Engineer Salary in India
    View more details

    What Schneider Electric employees are saying about work life

    based on 3.6k employees
    70%
    47%
    41%
    95%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Schneider Electric Benefits

    Job Training
    Health Insurance
    Free Transport
    Soft Skill Training
    Cafeteria
    Free Food +6 more
    View more benefits

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    Schneider Electric Bangalore / Bengaluru Office Location

    View all
    Bengaluru Office
    401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road Bengaluru
    Karnataka 560001

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