SBS Global - Monitoring Tools Specialist - IT Infrastructure (5-6 yrs)

This role will require hands-on experience in the implementation & administration of monitoring in the applications landscape.

The engineer will identify key business transactions in collaboration with the business and IT teams and implement monitoring to get proactive alerts on system disruption and outages before it creates business impact.

The purpose of this role is to ensure the new processes and design of the organization's go-forward Systems landscape meet the performance requirements defined by the business, achieve the business goals, and enhance our IT capability.

Responsibilities :

- Ensures the successful installation, integration, and deployment of Infra monitoring tools and solutions in various production and non-production environments

- Install Infra monitoring tools working with the infrastructure teams, and report application metrics with the ultimate goal of preventing problems and improving IT effectiveness

- Analyse reported incidents and problems for the applications, assessing patterns, making recommendations, and implementing monitoring solutions.

- Prepares and maintains technical documentation to assist with the operation, maintenance, and development of the monitoring

- Creates and executes application and system test procedures after tools implementation

- Identifies critical business transactions and implement tools to manage alert and response

- Identifies opportunities for streamlining processes through automation

- Works with the primary support team to provide industry-leading service and support

- Lead implementation of tools and monitoring with Outsourcing providers

- Manage and ensure Security remediation Implementation for all findings

- Service maintenance employing ITIL principles

- Lead problem Management and resolution

- Provide Instrumentation for proactive diagnostic insight into the health of applications

- Create systems for error handling, and logging

- End-to-end ownership of managing the tools application and ensured the on-time updates, hotfix & upgrades done

- Build custom monitor to support new requirements

Essential Skillsets :

- Experience in administering Monitoring Applications (Solarwinds, OpsRamp, Zabbix, Nagios, P&G, etc)

- Experience in design & implementation of Monitoring Applications solution (Solarwinds, OpsRamp, Zabbix, Nagios, P&G, etc)

- Must have thorough knowledge on all operating systems and platforms (Network, Windows/Unix servers, Virtualization, Containers, Cloud Services, Database, etc)

- Knowledge of SQL query language, API, script languages (Powershell, python, shell script, yaml, other's)

- Good analytical, conceptual, and problem-solving abilities