L2 Software Engineer - IT Infrastructure & Support (7-10 yrs)

Responsibilities :

- Provide second-line support for software applications and infrastructure components within the AWS environment.

- Utilize your strong understanding of SQL to analyze data and troubleshoot database-related issues.

- Leverage your expertise in Linux administration to manage servers, filesystems, and user access.

- Troubleshoot complex technical problems, identify root causes (RCAs), and implement effective solutions.

- Develop and maintain knowledge base articles to document solutions and best practices.

- Collaborate with development teams to identify potential issues and ensure seamless integration between infrastructure and applications.

(Experience with Node.js is a plus.)

- Experience with Lending/Payments domain and REST API integrations is preferred but not mandatory.

- Maintain a strong understanding of ITIL frameworks, including service level agreements (SLAs) and key performance indicators (KPIs).

Qualifications :

- Minimum of 7-10 years of experience in software development or technical support roles.

- Strong proficiency in SQL, including query writing and data analysis.

- In-depth knowledge of Linux administration principles and troubleshooting procedures.

- Solid understanding of the AWS cloud platform and its core services.

- Experience with Node.js development is a plus.

- Excellent problem-solving and analytical skills with the ability to identify and resolve complex technical issues.

- Strong communication and interpersonal skills to effectively collaborate with internal teams and stakeholders.

- Ability to document solutions and procedures clearly and concisely