IT Software Specialist - Resource Center

IT Software Specialist - Resource Center India

IT Software Specialist - Resource Center India Job Details | singlebuoy Search by Keyword Search by Location Select how often (in days) to receive an alert: IT Software Specialist - Resource Center India Bangalore, IN, 560071

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Job description

The IT Software Specialist is part of a Global IT Operations teams and is responsible for applying discipline Knowledge to provide application support to SBM business users. The IT Software Specialist is to remain at the forefront of technology developments to identify innovative methods to support existing and new applications for the business. The IT Software Specialist will carry out assigned tasks that will increase the overall reliability and quality of applications used in many different departments at SBM Offshore.

To support, govern and contribute to a fully integrated and aligned Group ITS Strategy across the SBM organization, the IT Software Specialist is to: Liaise, work together with, and advise IT colleagues across different sites and disciplines Execute the processes and best practices necessary to work according to the procedures and work instructions. Work with other IT Teams team to make suggestions for improvement if required. Ensure quality and accurate information of software assets in the CMDB Identify areas requiring more detailed instructions and improve or correct such documentation in coordination with other Software Specialists and the IT Knowledge Manager. Support the Network and System team in solving cross-discipline complex problems; Work on four main areas to ensure application uptime - Implementation, Support, Monitor, Report Follow Incident Management Procedures and ITSM Procedures. Communicate/escalate in timely manner recurring issues and problems to your manager In order to ensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you are to: Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business; Participate in project implementation when required; Ensure a cross functional alignment to minimize down-time within the overall IT landscape Participate in a recurring global Software Specialist meeting. In order to ensure that you understand and manage your stakeholders and their requirements as well as having assigned activities completed successfully, you are to: Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a Complete tasks in compliance with applicable standards and work procedures; Identify areas for potential issues and proactively communicate with application stakeholders. Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions; Perform thorough self-check of all solutions prior to release for use by stakeholders; Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure Network with stakeholders to serve as a source of support in executing project Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders

Job requirements:

Academic : Graduate in computer science, information technology, or a related field Minimum 8 years experience in combined Software Support and/or developer role SW or tools:

Must possess some certifications and hands-on experience with at least 5 of the following: Azure DevOps, Azure Monitoring, Azure Integration Services, PowerBI, PowerAutomate, PowerApp, or Sharepoint Online

Possessing some light experience or knowledge in security, OS or network in cloud environment will be added advantage. Possessing some experience or knowledge in supporting engineering applications will be added

Behaviours inter-personal skills :

Excellent and independent analytical, troubleshooting, and problem-solving skills

Strong communication and interpersonal skills

Strong attention to detail and organizational skills Energetic, independent, self-motivated and able to manage complexity.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Provider Description Enabled SAP as service provider